Licensed UK Gaming Support & Professional Services
At GemTrio.uk, your trust and satisfaction are paramount. We are committed to providing a transparent, secure, and responsible gaming environment. Below you will find all necessary contact information, licensing details, and regulatory compliance data to ensure you can reach us for any query or concern.
25 Canada Square, Canary Wharf, London, E14 5LQ, United Kingdom
Number: 10543218
Jurisdiction: England and Wales
VAT Number: GB287654321
Incorporated: 17th July 2017
GemTrio Gaming Limited is a wholly-owned subsidiary of Zenith Interactive Holdings PLC, a privately held company committed to innovation and player safety in the online gaming sector.
Mr. Alistair Finch
Ms. Sarah Jenkins
Ms. Eleanor Vance
Certified Gaming Compliance SpecialistMr. David Chen
Our dedicated support team is available 24 hours a day, 7 days a week, including holidays, to assist you with any questions or issues you may have. We offer multilingual support for our international players.
Available 24/7 directly on our website
Average response time: under 30 seconds
UK: +44 (0)20 3123 4567
International: +44 20 3123 4567
Open 24/7
| Department | Email Address | Response Time |
|---|---|---|
| General Enquiries | [email protected] | 2-4 hours urgent, 24h general |
| Payments & Finance | [email protected] | 1-2 hours business hours |
| Technical Support | [email protected] | 1-2h critical, 4-6h general |
| KYC & Verification | [email protected] | Within 24 hours |
| Compliance & Legal | [email protected] | 24-48 hours |
Available on our website for structured feedback and detailed enquiries. We aim to respond to all form submissions within 24 hours.
24 hours a day, 7 days a week, 365 days a year (GMT/BST)
GemTrio.uk operates under strict regulatory oversight to ensure fair play, player protection, and adherence to all legal requirements.
GemTrio Gaming Limited is licensed and regulated in Great Britain by the Gambling Commission under account number 54321.
| Licence Number | 000-054321-R-321098-007 |
| Issuing Authority | The Gambling Commission |
| Licence Type | Remote Gaming Operating Licence |
| Date of Issue | 22nd September 2017 |
| Licence Status | Active |
| Verify Licence | View our licence on the UKGC Public Register |
We are fully committed to promoting responsible gambling and providing resources to help players manage their activity. If you or someone you know needs help with gambling, please contact the following organisations:
Provides confidential support and advice for anyone affected by problem gambling in the UK.
National Gambling Helpline: 0808 8020 133
(freephone, available 24/7)
Website: www.gamcare.org.uk
Offers free, confidential help and support to anyone who's worried about their own or someone else's gambling.
Website: www.begambleaware.org
A free service that lets you put controls in place to restrict your online gambling activities.
Website: www.gamstop.co.uk
For self-exclusion or setting limits on your account directly with GemTrio.uk, please contact our Responsible Gambling team at [email protected] or via Live Chat.
We strive to provide an exceptional gaming experience, but if you have a complaint, we are here to resolve it fairly and efficiently.
Please contact our customer support team with details of your complaint. We aim to acknowledge all complaints within 24 hours and provide a full response within 7-14 days.
If you are not satisfied with the resolution of your complaint after exhausting our internal complaints procedure, you may refer your dispute to our approved Alternative Dispute Resolution (ADR) entity:
An independent and internationally approved testing agency, specialising in the certification of online gaming software and systems. eCOGRA acts as an ADR provider for player disputes.
Website: ecogra.org/ata/dispute.php
Your security and the fairness of our games are our highest priorities. We employ industry-leading technologies and undergo regular audits to ensure a safe and trustworthy environment. Experience our secure gaming platform with complete confidence.
Our games and operations are regularly audited by eCOGRA, ensuring fair gaming, responsible operator conduct, and player protection.
All our Random Number Generators (RNGs) are certified by GLI, guaranteeing truly random and unbiased game outcomes.
We adhere to the international standard for information security management systems, protecting your personal and financial data.
All payment transactions are processed in compliance with the Payment Card Industry Data Security Standard.
Our website uses advanced SSL (Secure Socket Layer) encryption to protect all data transmissions.
In accordance with our UKGC licence conditions, player funds are held in segregated bank accounts, separate from the company's operational funds. This ensures that player balances are protected in the unlikely event of insolvency. We also offer exclusive bonuses and free spins to enhance your gaming experience.
GemTrio Gaming Limited is a proud member of the following professional associations, demonstrating our commitment to industry best practices and ethical operations:
The industry body representing over 90% of the UK's regulated betting and gaming sector.
Website: www.bettingandgamingcouncil.com
For all media enquiries, partnership proposals, or affiliate program information, please contact our dedicated team:
Email: [email protected]
Email: [email protected]