About GemTrio.uk

Your Trusted UK Gaming Destination

Welcome to GemTrio.uk, the official home for discerning players seeking premium online slot experiences in the United Kingdom. We are GemTrio Gaming Limited, a leading UK-licensed operator dedicated to providing a secure, fair, and exhilarating gaming environment. Our mission is to combine cutting-edge entertainment with an unwavering commitment to player protection and responsible gambling.

From our headquarters in London, we curate a captivating portfolio of games, including celebrated titles like the innovative Gem Trio slot, ensuring every spin is backed by integrity and excitement. We are more than just an online gaming site; we are a community built on trust, transparency, and a passion for exceptional entertainment.

Who We Are: GemTrio Gaming Limited

GemTrio Gaming Limited is a UK-based company committed to setting the standard for online gaming excellence. Established in 2017, we operate under the rigorous oversight of the UK Gambling Commission, guaranteeing a gaming experience that is both thrilling and fully compliant with the highest regulatory standards.

Our Corporate Foundation

Full Legal Name: GemTrio Gaming Limited
Company Registration Number: 10543218
Registered Office Address: 25 Canada Square, Canary Wharf, London, E14 5LQ, United Kingdom
Jurisdiction: England and Wales
VAT Number: GB287654321
Date of Incorporation: 17th July 2017
Parent Company: GemTrio Gaming Limited is a wholly-owned subsidiary of Zenith Interactive Holdings PLC, a privately held company dedicated to innovation and player safety in the online gaming sector.

Company at a Glance

2017
Established
7+
Years Operating
UKGC
Licensed
24/7
Support

Our Leadership Team

Our operations are guided by a team of experienced professionals who bring extensive expertise and a deep understanding of the gaming industry. Their commitment ensures our adherence to regulatory requirements and our pursuit of excellence:

Mr. Alistair Finch

Chief Executive Officer (CEO)

Ms. Sarah Jenkins

Chief Operations Officer (COO)

Ms. Eleanor Vance

Chief Compliance Officer (CCO)

Certified Gaming Compliance Specialist

Mr. David Chen

Money Laundering Reporting Officer (MLRO)

Licensing & Regulatory Trust

Your safety and peace of mind are our highest priorities. GemTrio.uk operates under strict regulatory oversight, ensuring fair play, robust player protection, and adherence to all legal requirements in Great Britain.

United Kingdom Gambling Commission (UKGC) Licence

GemTrio Gaming Limited is licensed and regulated in Great Britain by the Gambling Commission under account number 54321.

Licence Number: 000-054321-R-321098-007
Issuing Authority: The Gambling Commission
Licence Type: Remote Gaming Operating Licence
Date of Issue: 22nd September 2017
Licence Status: Active
UKGC Licensed Operator - Licence #000-054321-R-321098-007

Our Games: Featuring "Gem Trio"

At GemTrio.uk, we pride ourselves on offering a meticulously selected portfolio of games from world-renowned developers. We believe in providing transparent, engaging, and high-quality entertainment. A prime example of the calibre of games we feature is the "Gem Trio" slot, developed by the esteemed Pragmatic Play, which you can play here.

Introducing "Gem Trio" - A Masterpiece of Slot Design

The "Gem Trio" slot exemplifies the innovative and responsible game design we seek out for our players. This high-volatility, 3x3 grid game offers a captivating experience, demonstrating our commitment to cutting-edge gameplay and fair mechanics:

Innovative Gameplay: "Gem Trio" features a unique 3x3 grid layout with 9 paylines, offering a classic feel with modern twists. Its vibrant cosmic background, complete with bokeh spots, stars, and particles, creates an immersive atmosphere.
Engaging Features: Players can trigger Free Spins with exciting modifiers by landing Emerald, Diamond, and Ruby symbols. These modifiers can award extra spins, bonus prizes (including MINI, MINOR, MAJOR, and GRAND jackpots up to 10,000x your bet), or even a 'Dual Grid' feature for double the action.
Transparent RTP: We believe in clear disclosure of game statistics. "Gem Trio" offers a competitive Return To Player (RTP) rate, with a base game RTP of 96.50%, showcasing our dedication to fair outcomes.
Responsible Design: With a flexible betting range from £0.10 to £250.00 per spin, "Gem Trio" caters to a wide array of players while promoting responsible staking. Features like "Turbo Spin" and "Autoplay" are designed with player control in mind.
Certified Fairness: The underlying Random Number Generators (RNGs) for games like "Gem Trio" are rigorously tested and certified by independent agencies such as GLI (Gaming Laboratories International), ensuring truly random and unbiased results.

Our commitment extends beyond just offering games; it's about understanding the mechanics, ensuring their fairness, and presenting them transparently to our community. We also offer attractive bonuses to enhance your gaming experience.

Security, Fair Play & Player Funds Protection

Your security and the fairness of every game are paramount. We employ industry-leading technologies and undergo regular, independent audits to ensure a safe, secure, and trustworthy environment for all our players.

Our Certifications & Audits

We hold various certifications that underscore our commitment to operational excellence and player safety:

eCOGRA Certified: Our operations and the games we offer are regularly audited by eCOGRA, an independent and internationally approved testing agency, ensuring fair gaming, responsible operator conduct, and robust player protection.
GLI RNG Certified: All Random Number Generators (RNGs) used in the games we feature, including "Gem Trio," are certified by GLI (Gaming Laboratories International), guaranteeing truly random and unbiased game outcomes.
ISO/IEC 27001 Security Standard: We adhere to this international standard for information security management systems, rigorously protecting your personal and financial data.
PCI DSS Compliant: All payment transactions on GemTrio.uk are processed in full compliance with the Payment Card Industry Data Security Standard, ensuring the highest level of payment security.
SSL Encryption: Our website uses advanced SSL (Secure Socket Layer) encryption to protect all data transmissions, safeguarding your information against unauthorised access.

Player Funds Protection

In accordance with our UKGC licence conditions, player funds are held in segregated bank accounts, entirely separate from the company's operational funds. This critical measure ensures that your player balances are protected and readily available, even in the unlikely event of company insolvency.

Responsible Gambling & Player Protection

Gambling can be addictive. Play responsibly. At GemTrio.uk, we are deeply committed to promoting responsible gambling and providing comprehensive resources to help our players manage their activity effectively. We firmly believe that gambling should be a source of entertainment, not a financial solution.

Our Commitment to Your Well-being

Game Control Tools: We provide a suite of tools to help you stay in control, including deposit limits, spending limits, loss limits (daily, weekly, monthly), and reality checks (reminders at regular intervals).
Age Verification: Strict age verification procedures are in place to ensure that only individuals aged 18 and over can access our services.
Self-Exclusion: We offer self-exclusion options directly through your account or by contacting our Responsible Gambling team.

National Self-Exclusion & Support Services

If you or someone you know needs help with gambling, please contact the following independent organisations:

GamCare: Provides confidential support and advice for anyone affected by problem gambling in the UK.
National Gambling Helpline: 0808 8020 133 (freephone, available 24/7)
BeGambleAware: Offers free, confidential help and support to anyone who's worried about their own or someone else's gambling.
GAMSTOP: A free service that lets you put controls in place to restrict your online gambling activities across all UK-licensed operators.

For self-exclusion or setting limits on your account directly with GemTrio.uk, please contact our dedicated Responsible Gambling team at [email protected] or via Live Chat.

Customer Support & Enquiries

Our dedicated support team is available 24 hours a day, 7 days a week, including holidays, to assist you with any questions or issues you may have. We offer multilingual support for our international players.

Contact Methods

Immediate Support

Live Chat: Available 24/7 directly on our website for immediate assistance. Average response time: under 30 seconds.
Telephone Support (24/7):

Email Support Departments

General Enquiries: [email protected] (2-4 hours urgent, 24h general response)
Payments & Finance: [email protected] (1-2 hours business hours response)
Technical Support: [email protected] (1-2h critical, 4-6h general response)
KYC & Verification: [email protected] (Within 24 hours response)
Compliance & Legal: [email protected] (24-48 hours response – also handles data protection enquiries)
Responsible Gaming: [email protected]

Contact Form: Available on our website for structured feedback and detailed enquiries. We aim to respond to all form submissions within 24 hours. For more information, visit our contacts page.

Dispute Resolution Procedures

We strive to provide an exceptional gaming experience. However, if you have a complaint, we are here to resolve it fairly and efficiently through our transparent process.

1. Internal Complaint Procedure

Please contact our customer support team with full details of your complaint. We aim to acknowledge all complaints within 24 hours and provide a full response within 7-14 days. Our goal is to resolve your issue to your satisfaction.

2. Alternative Dispute Resolution (ADR)

If you are not satisfied with the resolution of your complaint after exhausting our internal complaints procedure, you may refer your dispute to our approved Alternative Dispute Resolution (ADR) entity:

eCOGRA: An independent and internationally approved testing agency, specialising in the certification of online gaming software and systems. eCOGRA acts as an ADR provider for player disputes for UKGC-licensed operators.

Industry Memberships & Partnerships

GemTrio Gaming Limited is a proud member of professional associations that demonstrate our commitment to industry best practices, ethical operations, and the continuous improvement of the UK online gambling sector.

Betting and Gaming Council (BGC)

We are a member of the Betting and Gaming Council (BGC), the industry body representing over 90% of the UK's regulated betting and gaming sector. Our membership underscores our commitment to safer gambling, fair play, and contributing positively to the industry.

Website: www.bettingandgamingcouncil.com

Media, Affiliate & Partnership Enquiries

For all media enquiries, partnership proposals, or information regarding our affiliate program, please contact our dedicated teams. For more detailed information about our policies, please review our terms and conditions and privacy policy:

Media Enquiries: [email protected]
Partnership Proposals: [email protected]