Last Updated: 1st October 2024
These Terms and Conditions govern your use of https://gemtrio.uk/, operated by GemTrio Gaming Limited. By accessing or using our services, you agree to be bound by these Terms.
GemTrio Gaming Limited - Company No. 10543218
Registered Office: 25 Canada Square, Canary Wharf, London, E14 5LQ
UKGC Licence: 000-054321-R-321098-007
These clauses have the potential to seriously affect your interests. We strongly advise you to read the full Terms and Conditions document.
You must be at least 18 years old to use our services, including demo versions. We are legally required to verify your age and identity before you can access any game content.
You are required to set a deposit limit before your first deposit. We offer tools including deposit limits, loss limits, session limits, and self-exclusion via GAMSTOP.
We hold customer funds in segregated bank accounts, separate from our company's operational funds. This provides Medium level of protection in the unlikely event of our insolvency.
If unsatisfied with our resolution, you have the right to refer your dispute to our approved ADR provider, eCOGRA.
These Terms govern your relationship with GemTrio Gaming Limited concerning your use of the "Gem Trio" slot game and related services provided through https://gemtrio.uk/.
By registering an account, making a deposit, placing a bet, or participating in any game, you confirm that you have read, understood, and agree to be bound by these Terms.
These Terms are governed by the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute.
To register an account and use our services, you must:
We are legally required to conduct Know Your Customer (KYC) and Anti-Money Laundering (AML) checks. This includes age verification before accessing any gaming content, including demo versions.
Failure to provide requested documents will lead to account suspension and may result in withheld winnings.
The "Gem Trio" slot game features a 3x3 reel layout with 9 fixed paylines. Key characteristics include:
Theoretical RTP: Base game 96.50%. Buy Free Spins: 96.50% (1 modifier), 96.51% (2 modifiers), 96.49% (3 modifiers)
Volatility: High volatility - wins may be less frequent but potentially larger
Age Verification Required: Access to demo version requires prior age verification per UKGC regulations
No Real Money Prizes: Demo results do not guarantee similar outcomes when playing for real money
GemTrio Gaming Limited provides Medium level of protection for customer funds. Customer funds are held in accounts separate from our operational funds. In the event of our insolvency, arrangements ensure customer funds are returned.
All new customers are required to set daily, weekly, and monthly deposit limits BEFORE their first deposit. Decreases take effect immediately; increases are subject to a 24-hour cooling-off period.
United Kingdom Support:
Our Responsible Gaming Department: [email protected]
All bonuses come with specific terms including wagering requirements and expiry dates. Always read promotional terms before accepting any offer. Our bonus terms comply with the Consumer Rights Act 2015.
Important: Due to regulatory obligations, we retain certain data (KYC/AML, self-exclusion records) for minimum 5 years, even after account closure. This limits the standard right to erasure in gambling contexts. For full details, see our privacy policy.
Under GDPR, you have rights regarding your personal data, though some are limited due to our legal obligations. Contact our Compliance Department at [email protected] to exercise your rights.
Contact our Customer Support team:
We acknowledge complaints within 24 hours and provide full response within 7-14 days.
eCOGRA - Independent ADR provider for UKGC-licensed operators
Website: ecogra.org/ata/dispute.php
You must refer complaints to eCOGRA within six months of receiving our final response.
We receive a commission from partner casinos when you register via our links. This does not affect your playing conditions, but it helps us keep free access to demo versions of slots and maintain this Website. We maintain editorial independence in our ratings and recommendations.
"Malfunction Voids All Pays and Plays." In the event of a game malfunction, all affected bets and winnings will be voided. Funds wagered will be returned to your account.
To the maximum extent permitted by law, GemTrio Gaming Limited shall not be liable for any loss or damage arising from your use of the Website, including technical failures, system breakdowns, or force majeure events.
Nothing in these Terms excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under applicable law.
Thank you for choosing GemTrio.uk. We wish you an enjoyable and responsible gaming experience.
Gem Trio is a trademark of Pragmatic Play. All game statistics based on official provider data.
Play responsibly. 18+ only.